Privacy Policy

This Privacy Policy explains how Alteration Hub collects, uses, discloses, and retains personal information in connection with its tailoring, alteration, remodelling, and upcycling services and its website.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

01 · Collection

Information We Collect

We may collect contact details, project details, garment descriptions, measurement information, fit preferences, communication records, booking information, payment-related records, and any materials or notes you choose to provide for an alteration, remodelling, or upcycling request. We may also collect limited technical information when you use the website, such as device and browser data, log information, and basic usage data.

The categories of information collected depend on the inquiry, booking, or project stage.

02 · Sources

How We Collect Information

We collect information when you submit an inquiry, request a consultation, arrange a workshop visit, communicate with us, provide garments or materials for review, approve a concept, make a payment, or collect a finished item. We may also receive information from payment processors, communication tools, and website analytics or security systems used to operate the site.

Information is obtained directly from users and from routine website interactions.

03 · Cookies

Cookies and Similar Technologies

The website may use session cookies, persistent cookies, and similar technologies for basic site operation, security, remembering preferences, and understanding how the site is used. We do not rely on cookies to collect more information than is reasonably needed for those purposes.

Cookie use is limited to standard operational and preference functions.

04 · Controls

Cookie Controls

You can usually manage cookies through your browser settings, including blocking or deleting cookies already stored on your device. Some website functions may not work properly if cookies are disabled. Where required, we may present additional controls for certain cookie categories.

Browser settings and device controls may limit non-essential cookies.

How We Use Information

We use personal information to respond to inquiries, assess garments and materials, prepare quotes, manage consultations, record approvals, carry out alteration or remodelling work, arrange collection, process payments, maintain business records, support website security, and comply with legal obligations. We may also use limited technical information to improve site performance and understand general usage patterns.

Processing is limited to operational, administrative, and legal needs.

Service Providers and Partners

We may share personal information with payment processors, website hosting and security providers, communication tools, analytics services, and other vendors that support our operations. Where we use such providers, they are expected to handle information for the purposes we specify and to apply appropriate safeguards.

Service providers receive only the information needed to perform their functions.

Legal and Protective Disclosures

We may disclose personal information if required to comply with applicable law, court orders, lawful requests from public authorities, or to protect our rights, property, customers, or operations. We may also share information where disclosure is necessary to investigate or prevent fraud, security incidents, or misuse of the website.

Disclosure may be required where law, regulation, or a valid legal process applies.

User Rights

Your Privacy Rights

Subject to legal limits, you may request access to the personal information we hold about you, ask for correction of inaccurate information, or raise concerns about our handling of your data. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.

Available rights depend on the nature of the information and applicable law.

Requests

How to Make a Request

To make a privacy request, contact us using the details in this policy and describe the information or action you are requesting. We may ask for additional details to confirm your identity and to locate the relevant records. We will respond within a reasonable time and in accordance with applicable law.

We may need enough information to verify the request before responding.

Data Retention

Retention of Information

We retain personal information for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When information is no longer required, we delete it, anonymize it, or otherwise handle it in a reasonable manner consistent with our retention practices.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

Changes to This Policy

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the effective date shown in the policy.

We may revise this policy when our practices, services, or legal obligations change.